Menu
Your Cart

Terms & Conditions

Terms and conditions of use

1. CORPORATE IDENTITY

2. INTELLECTUAL PROPERTY RIGHTS

3. LIMITATION OF LIABILITY

4.1 TERMS

4.2 TERMS OF AFTER SALES SERVICE

5. USER RESPONSIBILITY

6. SECURITY OF TRANSACTIONS

7. DATA SECURITY

8. PROTECTION OF PERSONAL DATA

9. USE OF COOKIES

10. COOKIES & ANONYMITY

11. INFORMATION VIA NEWSLETTER

12. PRODUCTS AVAILABILITY

13. ORDER CANCELLATION

14. METHODS OF PAYMENT

15. QUALITY CONTROL BEFORE SHIPPING

16. BOOKING AN ORDER OR DIRECT SHIPPING PART OF IT

17. SHIPPING METHODS

18.1 SHIPPING COSTS

18.2 SHIPPING COSTS FOR CYPRUS & ABROAD

19. RETURNS AND CHANGES

20. ELECTRONIC ALTERNATIVE CONSUMER DISPUTE RESOLUTION

 

 

1. CORPORATE IDENTITY

The company "S. VOLIKAKI & SIA O.E.", with VAT number 081625717, Tax Office A' Piraeus and HELLENIC BUSINESS REGISTRY number 44215907000, is active in the field of ready-to-wear as well as accessories.

Head office is located in Piraeus, address I. DRAGATSI 2-4, postal code 18535, and distinctive title "VOLIKAKIS".

Contact number +30 210 4176 569

Email address  Info@VolikakisFashion.gr

 

2. INTELLECTUAL PROPERTY RIGHTS

All website content including images, graphics, photos, designs, texts, services and products provided are the intellectual property of VolikakisFashion and are protected by the relevant provisions of Greek and European law, as well as international conventions. All intellectual property rights of present online store belong to the company or to third parties who have legally granted us their use. Any copying, analog or digital recording, mechanical reproduction, distribution, transfer, reproduction and retransmission of material or any other use of the content in any way, for commercial or other purposes, is prohibited without the prior written permission of the company "S. VOLIKAKI & SIA O.E.". The names, images, logos and distinctive features that represent the website www.VolikakisFashion.gr, are exclusive trademarks and distinctive features, protected by Greek, community and international trademark and intellectual property laws.

 

3. LIMITATION OF LIABILITY

The company is not responsible towards the customers/users for damages that may arise from the execution or non-execution of their order or for errors entered by the user/customer in the order forms, as well as for any price mistakes or product characteristics.

VolikakisFashion reserves the right and is not responsible for the delivery time of the products in cases of force majeure or which cannot be attributed to our fault, such as indicatively:

  • Transport strikes or other strikes affecting the logistics of goods.
  • Delays at intermediate loading - unloading depots.
  • Customs delays.
  • Productions and supplier issues.
  • Governmental or legislative acts.
  • Natural Disaster.
  • Terrorist actions, war.
  • Incorrectly entered or updated information by the customer/user.

 

If such incidents last more than 2 months, the contract may be terminated by either party without compensation.

In any case, we will contact you as soon as possible to agree on the new shipping or delivery date, so that we can serve you in the best possible way.

VolikakisFashion is not responsible if the colors in the photos may have a slight deviation from reality, as they are affected by many factors, such as the viewing angle of the monitor, the type of monitor you are using, your monitor settings, etc.

VolikakisFashion is not responsible for the hyperlinks of other websites (links), which it hosts. These websites have their own terms of use.

 

4.1 TERMS

The company VolikakisFashion has the right to maintain or unilaterally renew the present terms and conditions of the transactions made through the electronic store (e- shop ), according to its needs and business ethics. Our company is committed to the completeness and validity of the information listed on our website, both in terms of the exact details and the services provided, subject to any technical or typographical errors that cannot be foreseen or have occurred unintentionally and which if they come to our attention, we will take care of their correction.

All listed prices of products and services include the legal VAT of 24%.

At VolikakisFashion there are no hidden fees, "fine print", no default options, etc.

Each selection is made exclusively with the consent of the user or after consultation.

 

4.2 TERMS OF AFTER SALES SERVICE

The company VolikakisFashion guarantees that all our products are of high quality, having chosen the best and most renowned clothing & accessories companies.

It also has a special quality control department which checks the products upon receipt, for any damages (rubbing, cuts, spots, etc.) so as to minimize the possibility of our customers receiving a defective product.

If you nevertheless receive a defective product, it will be replaced in accordance with the terms of paragraph 19 “RETURNS AND EXCHANGE OF PRODUCTS”.

VolikakisFashion reserves the right and is not responsible for not following label advice properly, related to the washing and ironing of the products.

 

5. USER RESPONSIBILITY

Users of VolikakisFashion website agree that they will not use this website to send, post, email, reproduce or retransmit in any other way that infringes the company's trademark, trade name, or copyright. The user is solely responsible for the use of the website. Illegal use of the website will automatically result in the closure of the services provided as well as the corresponding criminal sanctions.

Use of the website constitutes full and unconditional acceptance of the terms of use. It is thus assumed that the user has carefully read, understood and accepted the terms of use as well as compliance with Greek and European legislation. Sending your order automatically implies acceptance of all terms of use.

In case a user does not agree to these terms, he must refrain from using the online store and from any transaction with it.

Users under the age of 18 may use the site only with the involvement of a parent or guardian. Under no circumstances is registration and execution of an electronic transaction permitted, except by adults.

Although our site may have products for minors, their purchase must be supervised and performed only by adults.

Ownership of the product is transferred upon full payment, while risk is transferred upon delivery to the carrier. The goods are shipped on behalf and at the risk of the customer.

Great attention should be paid to the external condition of the parcel, in front of the carrier, upon receipt thereof. Torn, abused or wet packages should be opened in the presence of the transport employee, to check the condition of the products. If the products are damaged, you should not receive the shipment and contact us immediately.

After driver leaves, no damage is recognized.

You must pay particular attention when opening the package with a razor or scissors, so that you do not cause any damage by yourself.

 

6. SECURITY OF TRANSACTIONS

VolikakisFashion company recognizes the importance of personal data, as well as the importance of your electronic transactions, and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum safety. All information related to your personal information is safe and confidential and is used only for the direct and effective communication of the user with the company. The company does not transfer, disclose, or grant the personal data of its customers, unless this is required by law or court order.

The Company expressly states that it does not keep a record of credit or debit card information, nor does it store credit or debit card numbers or other information. Every time the visitor / user purchases a product using a credit or debit card, he must enter these details to complete the transaction. Recipients of these data are exclusively companies (Visa, Mastercard , Amex , Banks, etc.) that mediate for the promotion, support and service of the transactional relationship.

All payments made using a card are processed through the bank's electronic payment platform and use TLS 1.1 encryption with a 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encoding information, until it reaches its intended recipient, who will be able to decode it using the appropriate key.

 

7. DATA SECURITY

VolikakisFashion secures account holders' information from being used by unauthorized users or robotic mechanisms. Access to the account is carried out using unique and individual codes that only the owner knows and constitutes the identity of the account. This combination proves that access to the owner-user's account comes exclusively from the owner of the account. Access to all remote services is carried out by entering the owner's e-mail and password every time he enters his account information or to make a transaction. Do not share your account credentials with anyone. If you think your password has been learned you can change it at any time.

 

8 PROTECTION OF PERSONAL DATA

When you visit the pages of VolikakisFashion to order products, but also to ensure the possibility of communicating with you, so that we can update you, you will be asked to declare information such as: name, e-mail address, telephone, etc. The information collected by VolikakisFashion are intended solely to facilitate your dealings with the business. Browsing our website is designed in such a way that it is not necessary to identify your personal data. The company does not disclose the personal data of its customers and their transactions unless it has written authorization from you or is required to do so by a court order or decision of another public authority.

 

9 USE OF COOKIES

VolikakisFashion uses Cookies to identify the visitor or user on all or some pages on its website. Cookies are small text files stored on the hard drive of each visitor's or user's computer and do not recognize any document or file from their computer. Cookies are used to facilitate and secure access for the visitor or user, in order to be able to use certain services of the website. VolikakisFashion processes various data through cookies for statistical reasons, in order to determine the areas in which the network services are useful or popular, for marketing reasons, but mainly for On Line orders and purchases. Because the safety of your transactions and personal information is of great importance to VolikakisFashion, it is a necessary to have cookies activated to order or buy products On Line.

 

10. COOKIES & ANONYMITY

Cookies record only the areas of the site that the user's computer in question has visited and for how long. The user has the possibility at any time to configure his computer so as not to accept the existence of cookies automatically and to be notified when a cookie is issued, so that he can choose to reject or accept their installation. In case you have not configured your computer to reject cookies, you can surf the site anonymously, until the moment you choose to register for one of its services, or place an order on line.

 

11. INFORMATION VIA NEWSLETTER

From time to time we will provide you with information about other services VolikakisFashion will have that you can subscribe to and use. Also you may be asked, if you wish to participate in surveys that will be conducted by VolikakisFashion, which will aim to examine the effectiveness and resonance of the services provided.

 

12. PRODUCTS AVAILABILITY

Although we make every effort to be regularly informed by the companies we work with about the availability of products, there is a possibility of an unexpected shortage or delay of a product. In this case we will contact you in order to inform you and serve you depending the situation.

1) Case of temporary unavailability of the product:

We will contact you to arrange delivery of another product or cancellation of your order free of charge to both parties.

If you wish, you can wait until the product is available again so that we can deliver it to you.

Any money paid by you in advance will be refunded within a reasonable time.

 

2) Case of permanent shortage or interruption of production:

We will contact you to arrange delivery of another product or cancellation of your order free of charge to both parties.

Any money paid by you in advance will be refunded within a reasonable time.

13. ORDER CANCELLATION

You have the option to cancel your order, at the latest within one hour, from the moment it is confirmed by us. In any other case, please contact us as soon as possible.

 

You can cancel your order following the below steps:

1) By sending us an e-mail at Sales@VolikakisFashion.gr, writing in the subject "Order cancellation" and filling in the text with your full details, as well as the order number.

If it is about specific products that you want to be cancelled, please let us know, otherwise we will consider the entire order as cancelled.

2) Calling us at  +30 210 4176 569  on working days and hours.

 

14. METHODS OF PAYMENT

You can pay for your order in the following ways:

 Cash on delivery:

All orders are not charged cash on delivery fees. You pay your order to the employee of the transport company, at the time you receive the products.

 

Cash on delivery for high volume or high value orders, as well as for products that have been produced or modified (special order) is impossible.

For the above products, payment in advance is required and in some cases a prepayment of the amount is necessary either by depositing into one of our company's bank accounts, or payment via credit card, or payment at our physical store during the working days and hours.

 

Cash on delivery for Cyprus or abroad is impossible. 

By a bank account deposit:

You can choose to pay into one of our bank accounts and make it either from the bank or via e-banking before shipping or manufacturing the products.

 

A)  Eurobank:  0026.0005.13.0200.76.52.12  (00260005130200765212)

IBAN:  GR 52 026 000 500 00 130 200 765 212  (GR 5202600050000130200765212)

Beneficiary:  S. VOLIKAKI & SIA OE.

 

B)  AlphaBank:  125.00.200.20.12.824  (125002002012824)

IBAN:  GR 76 0140 1250 1250 0200 2012 824  (GR7601401250125002002012824)

Beneficiary:  S. VOLIKAKI & SIA OE.

 

IN CASE OF MONEY TRANSFER BETWEEN DIFFERENT BANKS (REMITTANCE), PLEASE MAKE SURE YOU ARE CHARGED WITH THE TRANSACTION FEES.

 

When you deposit, remember to clearly fill in your full name and your order number, as well as to send us by e-mail the proof of your deposit, so that we proceed with sending your order as soon as possible.

Your order will be on hold and will not be shipped until we confirm your payment.

For high volume or high value orders, as well as for products that have been produced or modified (special order), payment in advance is required and in some cases payment in full, either by depositing into one of our company's bank accounts, or payment via credit card, or directly at our physical store during working days and hours.

You can pay and receipt your products at our physical store:

After we first inform you that your order is complete, you can pay for it upon reception from our physical store during business days and hours,

The order remains in the store for 3 calendar days.

 

By credit card:
You can pay with all credit or debit cards easily and with maximum safety. Your card details are not stored but are transferred encrypted directly to the bank.

All payments made using a card are processed through the electronic payment platform of the respective provider, which uses TLS 1.1 encryption with a 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encoding information, until it reaches its intended recipient, who will be able to decode it using the appropriate key.

In case you choose to pay by credit card, you can, if you wish, benefit by paying in interest free installments, as follows:

From  €20.00 - €49.99  up to 2 free installments.
From  €50.00 - €100.00  up to 4 free installments.
Over  €100.01  up to 6 free installments.

We accept all credit cards. Interest-free installments do not apply to NBG's Visa and MasterCard cards. 

The prices listed on VolikakisFashion include 24% VAT.

 

15. QUALITY CONTROL BEFORE SHIPPING

We have a special department that checks all products upon reception at our premises for any damage (cuts, stains, tears, etc.) in order to minimize the possibility of receiving a defective product.

You must pay particular attention when opening the package with a razor or scissors, so that you do not cause any damage by yourself.

 

16. BOOKING AN ORDER OR DIRECT SHIPPING PART OF IT

 When your entire order is ready for dispatch and you do not require direct shipping but a reservation, please contact us so we can assist in the best possible way.

Although only part of your order is ready to be delivered, nevertheless you wish the direct shipping for it, please contact us again so we assist accordingly.

For high volume or high value orders, as well as for products that have been produced or modified (special order), payment in advance is required and in some cases payment in full, either by depositing into one of our company's bank accounts, or payment via credit card, or directly at our physical store during working days and hours.

Once all the products of your order have been received at our facilities, you will be asked to pay the remaining amount of the order, by depositing into our bank accounts, or by credit-debit card. We will then inform you of their dispatch.

The reception from our store or the dispatch of your order must be carried out within 14 calendar days at the latest. After the end of this period, the deposit is lost, as well as the right to claim both the money and the products.

In case you do not receive the goods from the courier company, the goods remain for 10 working days at their depot near your area. After the 10 days period, the goods are returned to our premises, the deposit is lost, as well as the right to claim both the money and the products.

In these cases, the order will be considered "unfulfilled" and all its products will be owned by VolikakisFashion.

 

17 SHIPPING METHODS

1) Once all the products of your order are ready for dispatch, will be delivered on the next working day (Monday to Friday) to the courier company with which we cooperate.

2) In case any of the products of your order are not ready for delivery, then the delivery process to the courier company will take place on the next working day (Monday to Friday), after the last product has been received, in order to avoid additional transportation charges.

The courier company delivers on the next working day (Monday - Friday) from the day they receive the products from us. If courier company considers your destination a remote or inaccessible area, then the delivery will be attempted in 2 to 3 working days.

Delivery hours usually range from 9:00 a.m. to 5:00 p.m. For more information, it is possible to receive information from the courier company about the progress of your package, using the shipping code – tracking number of your shipment.

In case you wish the products of your order to be delivered on Saturday, then there is an additional charge of €5.00.

If receipt is not convenient for you during these hours, you can pick up your order from the depot of the courier company near your area.

If in your order some products are ready to be delivered and some have to be ordered, there is the possibility of immediate dispatch of the ready to be delivered. If you wish, contact us so we can serve you.

In case only part of your order is ready for delivery, direct shipping of it is possible. Please contact us so we assist accordingly.

Your orders will be dispatched by courier companies or other shipping companies for heavy and bulky items.

You can also pick up your order from our physical store during  working days and hours, after we first inform you that it is complete.

The order remains at our physical store for 14 calendar days.

 

VolikakisFashion Gift Delivery:

If you wish to send someone a gift, please enter a separate shipping address and billing address when placing your order, so that the receipt or invoice will be sent to the billing address (to you), while the gift will be sent to the shipping address, accompanied only by a shipping note, with no prices listed.

If you wish to send a personal message or wishes, you can fill in your message or wishes during the order process in the fourth step in the "add order comments" field.

In this way, your wishes will reach the recipient together with your gift, enclosed in a card, (business card) with your name.

Of course, the recipient of the gift is also given the opportunity to change the products based on the terms and conditions that apply to returns and exchanges.

 

18.1 SHIPPING COSTS

Orders from €60.00 and above are not charged with shipping costs.

Orders up to €59.99 are charged with shipping costs of €2.80.

High volume orders will be examined on a case-by-case basis in order to find the best and most economical solution.

 

18.2 SHIPPING COSTS FOR CYPRUS & ABROAD

Shipping costs will be calculated according to weight, size and country of destination as the case may be and you will be informed accordingly.

 

19. RETURNS AND CHANGES

VolikakisFashion in order to assist you as best as possible, gives you the right to return a product and request an exchange. Product returns will be accepted within 14 calendar days from the date of receipt.

Under no circumstances will you initiate the return process by yourself without first obtaining our approval and follow our instructions and advice.

No product will be accepted used or its original packaging has been damaged, or labels have been removed, or has been washed, or it is not accompanied by the legal document.

We check all products in detail in a specialized department upon reception at our place, for their excellent condition, for any damages (cuts, stains, tears, etc.).

This way, the chance of receiving a defective one is minimized.

Under no circumstances will returns or changes be accepted on products that have been produced or modified for your own dimension (special order), as well as on seasonal products (e.g. Christmas).

Returns will only be accepted if they are accompanied by the legal document (retail receipt or invoice) that you originally received with the products.

All returns must be delivered to our physical store ( I. DRAGATSI 2-4, 18535 PIRAEUS ).

 

For returns you will follow one of the following procedures:

1)  By filling in your details and the order number, through the "Product Returns" form, then the product you wish to return, in the "Product Name" field, and the product code, in the "Product Code" field.

Finally, select the reason for the return.

Once we receive your request, we will contact you accordingly.

 

2)  By sending us an e-mail at Sales@VolikakisFashion.gr  with email subject "Product Return". In the text, fill in your contact phone number, your full details, your order number, as well as the reason for the return.

 

3)  Calling us at +30 210 4176 569 on working days and hours.

 

Then, after we have received and processed your request in one of the above ways, we will contact you in a short period of time in order to start the return process and assist you in the best possible way.

 

1)    If you declare that you wish to make a simple change, for example color change, then:

The transport cost of the return, as well as the new shipment cost, are borne exclusively by the customer.

After we receive the product, our specialized quality control department will check it and, if necessary, act as below:

A)  If the product is intact, with its packaging, etc. and does not show any defect, then VolikakisFashion accepts the product and sends you a new one.

B)  If the product has any wear due to the customer's fault, then VolikakisFashion cannot replace the product with the same or any other product or credit you for subsequent purchases.

 

2)     If you declare that the product is defective (from the supplier), then:

Return and shipping costs are the sole responsibility of VolikakisFashion.

After we receive the product, our specialized quality control department will make the inspection and if necessary, act as below:

A)  If the product is found to be indeed defective, we will replace it and ship it to you with our own expense. If necessary, the product can be sent to the manufacturing company for further inspection.

In case of product unavailability, it is possible to exchange it for another product, credit your account, or refund you the money together with the costs of the original shipment.

B)  If the product has any wear due to customer’s fault, VolikakisFashion cannot replace the product with the same or any other product or credit you for subsequent purchases. VolikakisFashion may also demand any return costs paid for the return of the product to the company's headquarters.

 

3)     If you declare that you received a different product than the one you originally ordered, then:

Our company is obliged to replace the product with the one you had chosen during your order.

Return and shipping costs are the sole responsibility of VolikakisFashion.

In this case, after we receive the product, our specialized quality control department will make the inspection and if necessary, act as below:

A)  If the product is found to be different from the one ordered, then VolikakisFashion will replace it and send it to you at its own expense.

B)  If it is found that the product is different from the one ordered, then VolikakisFashion will demand both the costs paid for returning the product to its headquarters, as well as the new shipping costs to you.

 

C)  If the product has any damage due to customer’s fault, the company cannot replace the product with the same or any other product or credit you for subsequent purchases. The company may also demand any return costs paid for the return of the product to the company's headquarters.

 

4)  If you declare that you caused damage to the product due to your fault, then:

VolikakisFashion will try to assist you in the best possible way.

In case that the product must be returned to us for further inspection and mending, then the transport costs of both the return and the new shipment, as well as the costs of the repair, are borne solely by the customer.

 

If the return shipping costs are borne by the customer, then the charge will be based on the applicable price list for individuals and must be paid upon delivery of the package to the courier company. Otherwise, the return of the product will not be accepted.

In case you expect an replacement product and wish to order additional products (over €60.00) and you require them to be included in the same package, free shipping does not apply to these purchases.

In this case, contact us to suggest solutions and assist you accordingly.

You have the right to return the products you purchase, without having to inform us of the reason, within fourteen (14) days from the date you receive them. In this case, the shipping cost is borne by you.

Refunds for orders below the amount of free shipping defined by VolikakisFashion are made at the net value of the product (excluding shipping).

In the case of returning an order above the amount of free shipping, the customer again bears the cost of the return shipping, as well as the original shipment.

For orders paid via PayPal / Viva Wallet, the refund will be made via PayPal. For orders paid via credit/debit/prepaid card, refunds will be made in the same manner.

For orders that have been received by cash on delivery, the refund will be deposited into a bank account defined by the customer.

In all cases, the refund will be made within a reasonable time, after we have received the products, intact in their original packaging, together with all their documents-labels.

You will find a withdrawal form here.

 

20. ELECTRONIC ALTERNATIVE CONSUMER DISPUTE RESOLUTION

The company informs consumers about the possibility of alternative resolution of consumer disputes that may arise from contracts for the electronic sale of products, using the HED platform.

Volikakisfashion uses cookies! We use cookies to provide you with a personalized experience. We respect your privacy and allow you to manually edit your cookie settings. By clicking Accept all cookies you accept our Privacy Policy (read here).